Front office Manager

Pre-opening and opening of a 4* international hotel


  • Upresnenie miesta práce:  Bratislava
  • Ponúkaný plat (brutto):dohodou
  • Termín nástupu: dohodou
  • Druh pracovného pomeru: Plný úväzok

Náplň práce, právomoci a zodpovednosti:


  • Achieves guest satisfaction and room revenue goals by supervising the Front Office operation
  • Ensures that Front Office is staffed according to need by utilising business forecasts to schedule employees
  • Oversees and participates in the prompt and courteous check-in and check-out of guests
  • Addresses questions or problems pertaining to customer room accommodations and rates
  • Aids in planning for meetings and special events by meeting with individual customers and convention representatives, and supporting the Director of Sales function at the hotel when not there
  • Controls open and closed dates, availability and condition of rooms
  • Keeps effective key control and participates in matters relating to customer room security
  • Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions
  • Controls room rates, and implements approved rate changes
  • Monitors advance deposit and credit procedures
  • Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
  • Brings major needs for repair to the attention of the General Manager
  • Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
  • Blocks rooms for VIP’s and special guests
  • Is proficient in all Front Office procedures to be a resource when needed
  • Challenges Front Office staff to utilise yield management, occupancy and average room rate to maximise room revenue
  • Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
  • Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies
  • Analyses the rate variance report to ensure proper room rate and revenue control
  • Analyses credit check report daily for possible doubtful accounts


Požiadavky na zamestnanca

  • Požadované vzdelanie:
    vysokoškolské I. stupňa
  • Odbor:
    hospitality, economy
  • Požadované jazykové znalosti:
    • Anglický - expert/tlmočenie
  • Požadované Počítačové znalosti:
    • Opera - pokročilý
    • Microsoft Excel - expert
    • Microsoft Word - expert
    • Microsoft Outlook - pokročilý
  • Požadované Administratívne a ekonomické znalosti:
    • Fakturácia
    • Personalistika
    • Pokladňa
  • Požadovaná prax:
    3-5 rokov
  • Doplňujúce informácie o pracovných skúsenostiach:
    • A proven track record in a similar role within a quality environment (4/5 – star hotel)
    • Proficient in all Front Office and Guest Relations procedures to be a resource when needed
    • Experience in leading teams
    • Strong working knowledge of Opera Property Management System
  • Osobnostné predpoklady a zručnosti:
    • Driven and ambitious personality to inspire the team to consistently deliver and exceed service standards
    • Clear thinker with excellent communication abilities
    • Leader with perfect management abilities
    • Persuasive, active, proactive and able to achieve results through his/her team
    • Excellent trainer and motivator, good team-player
    • Organized and tidy 
  • Vodičský preukaz:

 Svůj životopis zasílejte na  e-mail: