Front office Manager
Pre-opening and opening of a 4* international hotel
- Upresnenie miesta práce: Bratislava
- Ponúkaný plat (brutto):dohodou
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Termín nástupu: dohodou
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Druh pracovného pomeru: Plný úväzok
Náplň práce, právomoci a zodpovednosti:
- Achieves guest satisfaction and room revenue goals by supervising the Front Office operation
- Ensures that Front Office is staffed according to need by utilising business forecasts to schedule employees
- Oversees and participates in the prompt and courteous check-in and check-out of guests
- Addresses questions or problems pertaining to customer room accommodations and rates
- Aids in planning for meetings and special events by meeting with individual customers and convention representatives, and supporting the Director of Sales function at the hotel when not there
- Controls open and closed dates, availability and condition of rooms
- Keeps effective key control and participates in matters relating to customer room security
- Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions
- Controls room rates, and implements approved rate changes
- Monitors advance deposit and credit procedures
- Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
- Brings major needs for repair to the attention of the General Manager
- Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
- Blocks rooms for VIP’s and special guests
- Is proficient in all Front Office procedures to be a resource when needed
- Challenges Front Office staff to utilise yield management, occupancy and average room rate to maximise room revenue
- Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
- Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies
- Analyses the rate variance report to ensure proper room rate and revenue control
- Analyses credit check report daily for possible doubtful accounts
Požiadavky na zamestnanca
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Požadované vzdelanie:vysokoškolské I. stupňa
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Odbor:hospitality, economy
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Požadované jazykové znalosti:
- Anglický - expert/tlmočenie
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Požadované Počítačové znalosti:
- Opera - pokročilý
- Microsoft Excel - expert
- Microsoft Word - expert
- Microsoft Outlook - pokročilý
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Požadované Administratívne a ekonomické znalosti:
- Fakturácia
- Personalistika
- Pokladňa
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Požadovaná prax:3-5 rokov
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Doplňujúce informácie o pracovných skúsenostiach:• A proven track record in a similar role within a quality environment (4/5 – star hotel)
• Proficient in all Front Office and Guest Relations procedures to be a resource when needed
• Experience in leading teams
• Strong working knowledge of Opera Property Management System -
Osobnostné predpoklady a zručnosti:• Driven and ambitious personality to inspire the team to consistently deliver and exceed service standards
• Clear thinker with excellent communication abilities
• Leader with perfect management abilities
• Persuasive, active, proactive and able to achieve results through his/her team
• Excellent trainer and motivator, good team-player
• Organized and tidy -
Vodičský preukaz:B
Svůj životopis zasílejte na e-mail: info@irsw.cz
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